Terms & Conditions

Last Updated: September 29, 2026

1. About DaleyDai and These Terms

These Terms and Conditions ("Terms") are an agreement between you and Daleydai Nepal Private Limited, Ward-8, Balambu, Chandragiri, Kathmandu, Nepal ("DaleyDai", "we", "us"). They govern your use of the DaleyDai mobile application, the website daleydai.com and every page, link, document and service we provide through them (together, the "Platform").

By creating an account, signing in, or using the Platform you accept these Terms and our Privacy Policy. If you do not accept them, do not use the Platform.

1.1 Age. You must be at least 18 years old and legally able to enter a contract under the laws of Nepal. If we learn that an account belongs to a person under 18, we will close it.

1.2 Acting for a business. If you use the Platform for an agency, company or other business, you confirm that you are authorised to bind it, and both you and that business are bound by these Terms.

1.3 Words used. A "User" is anyone who uses the Platform. "Content" means anything a User submits, including listings, descriptions, prices, photos, videos, sound, music, floor plans, documents, chat messages, reviews and demand requests.

2. What DaleyDai Is — and What It Is Not

DaleyDai is an online platform where property owners, brokers and agencies publish property for rent or sale, and where people looking for property find it, chat, negotiate and prepare agreements.

DaleyDai is an intermediary only

We are not a real estate broker, agent, landlord, seller, buyer or party to any rental, sale, negotiation or agreement made through the Platform.
We do not own, inspect, value, manage or guarantee any property, and we do not guarantee that any User is who they say they are, owns what they list, or will complete a deal.
Brokers and agencies on the Platform are independent. They are not our employees, agents or partners, and they do not act for us.
Any deal is made directly between the Users involved, at their own risk and under their own responsibility.

2.1 No payments through the Platform. DaleyDai does not currently collect, hold, transfer or refund any money between Users. There is no escrow. Any advance, earnest money ("Baina"), deposit, rent, price or commission is agreed and paid directly between the Users, outside the Platform, and DaleyDai has no responsibility for it. Never pay money to anyone before you have seen the property and checked who owns it.

2.2 Commissions. Any commission or fee between a User and a broker or agency is a matter between them. DaleyDai does not charge it, collect it, set it or guarantee it. If DaleyDai ever introduces a paid service, the price and terms will be shown to you before you pay.

3. Accounts and Roles

One account can use the Platform in different roles, which you can switch between in the app:

Buyer / Renter — searches for property, chats, negotiates, posts demand requests and signs agreements.
Owner — lists their own property for rent or sale.
Broker — a freelance broker, or a broker who works for an agency, who lists and negotiates property for others.
Agency — a registered real estate business, its owner and its members.

3.1 True information. You must give true, accurate and current information, including your name, phone number and any identity document, and keep it up to date. One person may hold only one verified identity on the Platform; the same citizenship certificate cannot be used on more than one account.

3.2 Your account is your responsibility. Keep your phone, sign-in methods and one-time codes private. You are responsible for everything done through your account. Tell us at once if you think someone else has used it.

3.3 Guest use. Some features may be used as a guest without an account. Guest use is also governed by these Terms.

4. Brokers and Agencies

4.1 Licences and registrations. A broker or agency is solely responsible for holding and keeping every licence, registration, tax registration (PAN/VAT) and permission that the law of Nepal requires for real estate brokerage, including any licence required under the Land Revenue Act and its Rules. DaleyDai does not check whether a broker or agency is licensed, and a verification badge on the Platform is not a licence or a statement that one is held.

4.2 Authority to list. A broker or agency may list a property only with the owner's permission, and must be able to show that permission if asked.

4.3 Agencies are bound by their members. An agency is responsible, together with the individual member, for everything its owner and members do and publish on the Platform.

4.4 Joining an agency. When a broker joins an agency, the broker's listings and open conversations move to that agency, as shown in the invitation before the broker accepts. This transfer is between the broker and the agency.

4.5 Chats offered to brokers. The Platform may offer a buyer's or renter's conversation to a broker for a limited time. Accepting it creates no obligation for DaleyDai, and DaleyDai does not guarantee that any conversation will be offered to, or result in business for, any broker.

5. Listings

5.1 Accuracy. Everything in a listing — type, location, size, price, ownership, availability, amenities, photos and videos — must be true, current and not misleading, and must describe the property actually offered. Misleading advertising is prohibited by the Consumer Protection Act, 2075. The User who publishes a listing is solely responsible for it.

5.2 Keep it current. You must mark a property as rented, sold or withdrawn, or remove it, as soon as it is no longer available.

5.3 Location. Location shown on a listing may be approximate. On public pages it is shown as an area, not an exact point. A location check on the Platform only compares where a phone was with where the listing says it is; it is not a survey and does not confirm a boundary, plot, title or address.

5.4 Private listings. A private listing is shown with blurred photos and an approximate location. Private status reduces who sees the details; it does not guarantee they cannot be seen, copied or shared by someone who is shown them.

5.5 Demand requests. A request describing what you are looking for may be shown to brokers with an approximate location, so that they can contact you about matching property.

5.6 We may edit presentation. DaleyDai may format, translate, crop, resize, compress, watermark, rank, sort, hide or stop showing any listing, and may generate titles or descriptions from the facts you enter. This does not make DaleyDai the author of, or responsible for, the facts.

6. Verification and Badges

6.1 What checks mean. DaleyDai may ask Users for a citizenship certificate, national identity card, licence, company documents, land ownership certificate (Lalpurja), trace map or other documents, and may run automated and manual checks on them and on listing locations. A badge such as "verified", "KYC verified" or "location verified" means only that the specific check described in the app was passed at that time. It is not a guarantee of identity, ownership, title, legal status, the absence of disputes or loans on the property, or the honesty of any User.

6.2 Do your own checks. Before paying any money or signing anything, check the property, the ownership documents at the Land Revenue Office and the identity of the other party yourself, or with a lawyer.

6.3 False documents. Submitting a forged, altered or borrowed document, or someone else's identity, is prohibited. We will close the account and may report it to the Nepal Police.

7. Uploaded Media — Ownership and Responsibility

This section applies to every photo, video, sound recording, piece of music, image, floor plan and document a User uploads to DaleyDai (together, "Uploaded Media"), including media that already carries the User's own watermark, logo, branding, or telephone number when it is uploaded, and including any sound or music inside a video.

We do not check everything you uploadDaleyDai does not review the rights in, or the full contents of, Uploaded Media — including whether a video's sound or background music is licensed. The User who uploads it is 100% responsible for it and for any problem, claim or loss it causes.

7.1 The User is the author and the publisher. Uploaded Media is created and submitted by the User. DaleyDai hosts and displays it as a service to the User and does not author, commission, edit, or approve its contents. Where a User is a broker, an agency, or a member or employee of an agency, the media is uploaded on that agency's behalf and the agency is bound by this section together with the individual who uploaded it.

7.2 The User warrants ownership and rights. By uploading, the User represents and warrants that they own the Uploaded Media or hold every right and licence necessary to publish it; that any watermark, logo, brand mark, trade name, or telephone number appearing within it belongs to them or is used with the owner's permission; that it does not infringe any copyright, trademark, privacy, publicity, or other right of any third party; that every person who can be identified in it has agreed to appear; and that it depicts the property it is presented as depicting.

7.3 Music and sound. A video you upload keeps its own sound. You must not upload a video containing music, songs, or any other sound recording unless you own it or hold a licence covering both the musical work (the composition and lyrics) and the sound recording, for publication on DaleyDai and on every social network your listing may be posted to, including any licence required from a collecting society such as the Music Royalty Collection Society Nepal (MRCSN). If you are not sure, remove the sound before uploading. DaleyDai may mute, lower, replace, or remove the sound of any video, or remove the video, at any time.

7.4 Sole responsibility rests with the User. The User who uploads media is solely and exclusively responsible for it and for everything within it. This includes any consequence of a telephone number or contact detail being visible to the public, any claim by a third party whose photograph, music, sound, property, branding, or trademark appears in it, any claim by a social network that removes or penalises a post containing it, and any loss suffered by any person who relies on it.

7.5 Indemnity. The User shall indemnify, defend, and hold harmless DaleyDai, its owning company, and its directors, officers, employees, and agents against any claim, demand, proceeding, penalty, loss, damage, or cost (including reasonable legal fees) brought by any third party and arising out of or connected with that User's Uploaded Media — including claims of copyright or trademark infringement, unlicensed use of music or sound recordings, royalties claimed by a rights holder or collecting society, misuse of a brand or watermark, breach of privacy or data protection, misleading advertising, or unsolicited contact resulting from a telephone number shown within the media. This obligation survives the closure of the User's account.

7.6 No obligation to screen; no endorsement. DaleyDai may, but is not obliged to, review Uploaded Media. Any automated or manual check performed — including automated screening of photos or video frames — is a limited service-quality measure for the platform's own purposes. It does not examine sound or music, it is not a verification of ownership, accuracy, or lawfulness, and it creates no duty of care and no liability toward the User or any third party. Media that passes a check is not approved or endorsed by DaleyDai. The presence of a watermark, logo, or telephone number within media is not an endorsement of, or a statement about, the person or business it names.

7.7 Licence you give DaleyDai. You keep ownership of your Uploaded Media. You give DaleyDai a worldwide, non-exclusive, royalty-free, transferable and sub-licensable licence to host, store, copy, resize, compress, crop, blur, translate, add a watermark or credit to, and publicly display and distribute your Uploaded Media and listing details, and to make derivative works from them (such as listing videos, brochures, share cards and previews), for the purpose of operating, showing and promoting your listing and the Platform — including on the social network accounts you connect under section 9. The licence ends when you delete the media or your account, except for copies already shared under these Terms, copies held in backups for a limited time, and copies we must keep by law or to handle a complaint.

7.8 Removal and suspension. DaleyDai may remove, hide, mute, or refuse any Uploaded Media, and may suspend or terminate an account, at its discretion and without prior notice, where media appears to breach this section, a third party objects to it, or a competent authority requires it. Exercising this right, or declining to exercise it, does not transfer any responsibility for the media to DaleyDai.

7.9 Complaints. A person who believes Uploaded Media infringes their rights may use the procedure in section 14. Any resulting dispute is between that person and the User who uploaded the media; DaleyDai's role is limited to removing the media where appropriate.

8. Videos, Brochures and Watermarks Made by DaleyDai

8.1 What we make. DaleyDai may automatically make listing videos, brochures, share cards and similar material from a listing's photos and details, and may add a watermark, name, phone number or DaleyDai mark to listing photos and videos.

8.2 Music in DaleyDai videos. Music that DaleyDai itself adds to a video it makes is instrumental music that DaleyDai is entitled to use commercially. It is licensed to you only as part of that video, to promote that listing. You may not extract it or use it in anything else.

8.3 Facts come from you. Generated material is built from the facts and media you provided. You must check it before you share it, and you remain responsible for the accuracy of those facts.

8.4 Do not remove our marks. You must not remove, crop out or cover a DaleyDai watermark or credit, or re-upload DaleyDai-marked media to another listing or another platform as your own.

10. Artificial Intelligence Features

10.1 What uses AI. The Platform uses artificial intelligence, including Google Gemini, to answer questions in chat before a human broker joins, to hold voice conversations where that feature is offered, to translate text, to write listing titles, to read and check documents and photos, and to help handle support requests.

10.2 AI can be wrong. AI output may be inaccurate, incomplete or out of date. It is not legal, financial, tax or property advice, and it is not a statement by the owner, broker or DaleyDai unless they confirm it. Check anything important — especially prices, measurements, ownership, and the wording of any agreement or translation — before you rely on it.

10.3 Human review. If an automated check refuses your document, photo or listing and you think it is wrong, you can ask for a person to review it through support.

11. Chats, Contact Details and Reviews

11.1 Conduct. Chats, calls and messages must be honest, lawful and respectful. Do not harass, threaten, spam, discriminate against, or deceive other Users.

11.2 Phone numbers. Phone numbers are shown only in the ways the app allows, and the number of times you can reveal them may be limited. You may use another User's number only to discuss the property concerned; you may not copy numbers into lists, sell them or use them for marketing.

11.3 Leaving the Platform. If you continue a conversation on WhatsApp, by phone, or anywhere outside the Platform, it is outside our records and protections, and happens at your own risk.

11.4 Reviews. Reviews must be honest, based on your own real experience, and must not be paid for, fake, or written about yourself or a competitor. The author of a review is solely responsible for it, including under the defamation provisions of the Muluki Criminal Code, 2074. DaleyDai may remove any review.

12. Agreements and Electronic Signatures

12.1 DaleyDai is not a party. The Platform can prepare a rental or sale agreement from terms the Users enter. The agreement is between the Users who sign it. DaleyDai is not a party to it, does not draft it for any particular User, and gives no legal advice. Read it fully and take legal advice before signing.

12.2 Consent to sign electronically. By signing on the Platform, you agree to sign electronically and accept that your drawn or typed signature, together with the record of your verified account, phone or email, time and document, is evidence that you agreed to that document. Such a signature is not a digital signature certified under the Electronic Transactions Act, 2063.

12.3 Registration and formalities. Some agreements, including every sale of land or a building, must be registered at the Land Revenue Office or completed in another form required by law before they take effect. That is the responsibility of the parties.

12.4 Language. Where an agreement is available in English and Nepali, the parties choose which to sign. Translations are provided for convenience; read the version you sign.

12.5 Signed agreements are final. Once an agreement is fully signed it cannot be edited or withdrawn on the Platform. A party may ask support to record its cancellation; any change to the parties' rights is for them, or a court, to decide.

13. Prohibited Conduct

You must not, and must not help anyone else to:

Post a fake, duplicate or misleading listing, a property you are not authorised to offer, or the same property several times at different prices.
Ask for or take any money, deposit or Baina before a viewing, or run any scam.
Impersonate another person or business, or use someone else's documents, phone number or account.
Upload any photo or video carrying a phone number, watermark, logo, business name, or contact detail that is not your own, or that belongs to another agency, brokerage, portal, website, or person.
Upload any photo, video, sound or music that you did not create or do not hold the rights to publish, including media copied from another listing, another portal, or a social media account.
Place inside uploaded media any contact detail, price, claim, or statement that is false, out of date, or misleading.
Post content that is illegal, obscene, sexual, violent, hateful, defamatory, discriminatory, or that shows people who have not agreed to appear.
Harass, threaten or spam other Users, or contact them for any purpose other than the property concerned.
Collect data from the Platform by scraping, bots or automated means, or copy listings to another service.
Get around a limit, gate, verification or security measure, or interfere with the Platform's operation.
Break any law of Nepal, including the Electronic Transactions Act, 2063 and the Muluki Criminal Code, 2074.

14. Reports, Complaints and Takedown

14.1 How to report. To report a listing, photo, video, music, review, message or User — including a copyright or privacy complaint — write to our Grievance Officer at contact@daleydai.com, or use support in the app.

14.2 What to include. Your name and contact details; the link, listing reference or screen showing the content; what is wrong with it; and, for a rights complaint, the work you own and a statement that the information you give is true and that you are the owner or authorised to act for them.

14.3 What we do. We aim to act on content that appears clearly unlawful within 24 hours of a complete report, and to respond to other complaints within 15 days. We may remove or hide content while we look into it and tell the User who posted it, who may reply with their side.

14.4 Repeat infringers. We will close the account of a User who repeatedly uploads content that infringes other people's rights.

14.5 Authorities. We cooperate with lawful requests from the courts and authorities of Nepal, including the Nepal Police Cyber Bureau.

15. Suspension, Termination and Deleting Your Account

15.1 Our rights. We may warn you, limit features, hide or remove your Content, or suspend or close your account, with or without notice, if you break these Terms or the law, if we suspect fraud, or if we are required to.

15.2 Deleting your account. You can delete your account in the app or through the Delete Account page. Deletion takes effect after a 30-day period during which you can change your mind. Your own listings are taken off the Platform. Listings you managed for others may be returned to their owner or agency. Signed agreements, completed deals and the other party's copy of a conversation are kept, because other Users rely on them. See the Privacy Policy for what is kept and for how long.

15.3 What survives. Sections 7, 16, 17, 20 and 21, and any obligation that by its nature should continue, survive the end of your account.

16. Disclaimers and Limitation of Liability

16.1 As is. The Platform is provided "as is" and "as available". We do not promise that it will always be available, error-free, secure, or that any listing, User, document, translation, AI answer or badge is accurate or reliable.

16.2 What we are not responsible for. To the extent permitted by the law of Nepal, DaleyDai is not responsible for:

Any Content posted by a User, including photos, videos, sound, music, watermarks, phone numbers and descriptions, and anything that follows from someone seeing it, relying on it or acting on it.
Any property, its condition, ownership, title, legal status, price or availability.
Any payment, deposit, Baina, rent, price, commission or loss of money between Users.
Any viewing, meeting, call, message or dealing between Users, on or off the Platform, including any dispute, injury, damage, theft or safety issue.
Any agreement between Users, including whether it is valid, registered, performed or enforced.
Any act or omission of a broker, agency or other User, and any lack of a licence they need.
Any action taken by a social network on a post or account, or by any other third-party service.
Loss of profit, business, data, reputation or opportunity, or any indirect or consequential loss.

16.3 Limit. Where DaleyDai is found liable despite these Terms, its total liability to you for all claims together is limited to the amount, if any, that you paid DaleyDai for the service concerned in the 12 months before the claim. DaleyDai does not currently charge Users for the Platform.

16.4 What is not excluded. Nothing in these Terms limits any liability that cannot be limited under the law of Nepal, including liability for our own fraud.

17. Your Indemnity

You will indemnify and hold harmless DaleyDai, its owning company, and its directors, officers, employees and agents against any claim, penalty, loss, damage or cost (including reasonable legal fees) arising from your Content, your listings, your dealings with other Users, your breach of these Terms, or your breach of any law or of anyone's rights. This is in addition to section 7.5 and survives the closure of your account.

18. Third-Party Services

The Platform links to or uses services run by others, including Google (sign-in, maps and Gemini AI), Apple, WhatsApp, Facebook, Instagram, TikTok, YouTube, SMS and email providers. Your use of those services is governed by their own terms and privacy policies, and DaleyDai is not responsible for them.

19. Changes

19.1 To the Platform. We may add, change, suspend or remove any feature at any time.

19.2 To these Terms. We may update these Terms. We will change the "Last Updated" date, and for important changes we will tell you in the app, by email or by SMS at least 15 days before they take effect, unless a change is required sooner by law or to stop harm. If you keep using the Platform after a change takes effect, you accept the updated Terms. If you do not accept them, stop using the Platform and delete your account.

20. Governing Law and Disputes

These Terms are governed by the laws of Nepal, including the Muluki Civil Code, 2074. Before starting any legal proceedings, you agree to write to us and try to resolve the matter with us for at least 30 days. Any dispute between you and DaleyDai that cannot be resolved that way is subject to the exclusive jurisdiction of the Kathmandu District Court, Kathmandu, Nepal. Disputes between Users are for those Users to resolve.

21. General

Entire agreement. These Terms, the Privacy Policy and any rules shown in the app for a particular feature are the whole agreement between you and DaleyDai about the Platform.
Severability. If any part of these Terms is found invalid or unenforceable, the rest continues to apply, and that part applies to the greatest extent the law allows.
No waiver. If we do not enforce a right straight away, we have not given it up.
Assignment. You may not transfer your account or your rights under these Terms. We may transfer ours, for example to a new owner of the Platform.
Events beyond control. We are not responsible for delay or failure caused by events outside our reasonable control, such as natural disasters, strikes, power or internet failures, government action or failures of our service providers.
Language. These Terms are written in English. If they are translated, the English version prevails in case of any difference.

22. Contact

Daleydai Nepal Private Limited
Ward-8, Balambu, Chandragiri, Kathmandu 44600, Nepal
Grievance Officer: contact@daleydai.com